Our Company 
Corporate Info
Resource Communications designs, procures and facilitates installation and use of communications services solutions, tailored to best meet customers' specific requirements and budgets.
As a master agent for many local and long distance carriers, Resource Communications specializes as the single source provider of total communications solutions for its business customers.
Resource's solutions include a competent back office for provisioning, tracking and handling any service issues; a robust, secure, custom-built Web-based data control center that allows customer management in "real-time"; and a suite of tools designed for giving customers all information associated with each location, line, circuit ID or any pertinent information.
With an account base that includes small, medium and even very large nationwide customers in over 500 locations, Resource has an independent, nationwide sales force that excels in customer service.
For more information on Resource and a demo of the Web-based tools, contact .
Executive Overview
Resource Communications has developed a successful business model based on providing a "single point of contact" between the many providers of complex voice and data services, and a set of enterprise customers who themselves have a diverse set of constantly changing needs that are often dispersed across a wide geography of commercial and retail locations.
Resource Communications ("Resource") has built its core business based on creating a "best fit" of complex telecomm services with the diverse needs of its customers, which results in a specific, customer-optimized set of contracted services and contract terms as offered by or negotiated with the optimal set of carriers. This is a service offered to clients that spans initial carrier service acquisition as well as ongoing upgrades, additions, and renewals. Resource is compensated by the carrier for the contracted services in the form of agency fees or commissions. Over the past several years, Resource Communications has expanded the "single point" value proposition to include an active 24x7 network management capacity, which enabled the client company access to a reliable resource for network management, monitoring and problem resolution. Network management services are paid for by the client company, and are provided as a Resource Communications service.
Resource Communications, with support from Cerylion Corporation, has created a further expansion of the single point of contact value proposition to include Active Contract Management and Active Service Management capabilities. The Active Contract/Active Service Management System will provide customers with an interactive system that will monitor and measure actual contract and service fulfillment results versus planned contract and service requirements. Based upon a set of analytics and rules within the system, as well as from a continuous assessment of data supplied by Resource Communications CRM Web Tools and contracted carriers, the expanded CRM System will pro-actively make recommendations to renew, upgrade or change existing contract terms, or to make new contract arrangements based on the need for new services or alternate carriers. Unlike alternate approaches that seek to audit historical results to recapture costs from service charging mistakes or from inappropriate service delivery, the Active Contract/Active Service Management System will analyze current contracts, current contract utilization and current carrier service offerings to reduce or eliminate those costs before they are incurred.
Management Personnel