Use your existing Web site to streamline and manage internal tasks.

CRM & Collaboration Tools

Web-based tools provide the additional advantage of accessing and sharing information from home or the office without the need or cost of establishing a computer network. Resource can place these tools in a secure area of your site where customers and clients cannot access them.

• Online Calendars are invaluable for coordinating meetings, posting and tracking employee schedules, or keeping track of customer-related deadlines and delivery dates. Resource custom designs calendars specifically for your needs and purposes.
  
  
• Online Address Books keep your customer and employee contact information and relevant notes all in one place. You, your employees and co-workers can easily access and update the address book as needed, reducing occurrences of inconsistent or outdated information.
  
  
• Project Management Tools, built to your specifications, let you choose what you do and do not need. Why buy off-the-shelf software when you can build a tool that contains all the features you want, without having to sift through features you do not want or need?

CRM - Expanded

Resource Communications, with support from Cerylion Corporation, has created a further expansion of the single point of contact value proposition to include Active Contract Management and Active Service Management capabilities. The Active Contract/Active Service Management System is designed to provide Resource clients with an interactive system that will monitor and measure actual contract and service fulfillment results versus planned contract and service requirements.

Based upon a set of analytics and rules within the system, as well as from a continuous assessment of data supplied by Resource Communications CRM Web Tools and contracted carriers, the expanded CRM System will pro-actively make recommendations to renew, upgrade or change existing contract terms, or to make new contract arrangements based on the need for new services or alternate carriers.

Unlike alternate approaches that seek to audit historical results to recapture costs from service charging mistakes or from inappropriate service delivery, the Active Contract/Active Service Management System will analyze current contracts, current contract utilization and current carrier service offerings to reduce or eliminate those costs before they are incurred. To read more indepth information, download here

DRL Technology

Revolutionary DRL™ (Dynamic Resource Locator®) technology provides the first universal method for instant and direct access to highly versatile, relevant content.

By applying the DRL protocol to any server infrastructure, unnecessary and irrelevant navigational steps are eliminated. This greatly increases productivity, reduces transaction abandonment and enhances content availability via the Transparent Enhanced Relevancy Module™ (TERM) system. Protogent's innovative DRL technology addresses the core limitations of existing services through its universal capability ... requiring no downloads, add-ons or plug-ins!